In order to have a truly successful business, you need to provide good customer service.

It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.


  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of how to successfully handle complaints

  • Reduce the risk of complaints

What you will learn

  • Principles of Customer Service and Delivery

  • Understand Customers

  • Understand Employer Organisations

Places are limited - sign up now

To enrol individuals must sign up to our free digital marketing course, be currently living in Scotland, been in the EU for 3 years and over the age of 16.

Freephone 0800 001 5910 or complete the form below and a member of our friendly team will be in touch.

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